Refund & Return Policy

Refund & Return Policy

Shop with confidence. We are here to make returns simple and transparent.

Last Updated: April 17, 2026

Easy & Transparent Returns

30-Day Return Window

Return eligible items within 30 days of delivery.

Unused Condition

Items must be uninstalled and in original packaging.

Fast Refunds

Approved refunds processed within 5-10 business days.

Restocking Fee

15% fee may apply for non-defective returns.

30-Day Return Policy

You have 30 calendar days from the date you receive your item to request a return.

  • Item must be unused and uninstalled
  • Must be in original condition
  • Must include original packaging

How to Start a Return

  1. Step 1: Contact Support

    Email support@langyvents.com with your Order Number and reason for return.

  2. Step 2: Receive RMA Authorization

    We will provide your Return Merchandise Authorization (RMA) number and return address.

  3. Step 3: Pack & Ship Your Item

    Securely pack the item in its original box.

Customers are responsible for return shipping costs unless the item is defective.

Refund Process

Inspection

Once your item is received at our Richardson, TX warehouse, we will inspect it.

Approval

If approved, we will initiate your refund to your original payment method.

Timeline

Refunds typically take 5-10 business days, depending on your bank or card provider.

Restocking Fee Policy

15% A 15% restocking fee may apply to returns that are not due to manufacturer defects.

  • Product inspection
  • Re-packaging
  • Handling of large solar units

We always aim to keep this fair and transparent for all customers.

Items Not Eligible for Return

Installed or mounted products

Items damaged due to improper installation

Damage caused by external factors (e.g., storms)

Custom or bulk orders (unless defective)

Damaged or Defective Products

If your product arrives damaged or develops issues during use, your purchase may be covered under our 10-Year Limited Warranty.

  • Fast replacement support
  • Repair or replacement options
View Warranty Policy Contact Support

Need Help with Your Order?

Our team is here to assist you with returns, refunds, or warranty claims.

Contact Support Shop Products